Contact Us

At NOVAR, we value transparency and accessibility. We want every customer to feel confident, informed, and supported when shopping with us. Since our store is fully digital, we make sure that reaching out is simple and straightforward.

đź“© Email Support

The fastest way to contact us is via email.
You can write to us at: support@novaroutlet.com

We aim to reply to all messages within 24–48 hours (Monday to Friday). While response times may be shorter, please allow for this window so we can provide thoughtful and accurate replies.

đź’¬ What You Can Contact Us About

We encourage you to reach out if you have questions regarding:

  • Accessing or downloading your purchased eBooks (PDF format).

  • Issues with payment processing through Shopify Payments.

  • Clarification about product details or contents before purchase.

  • Suggestions, feedback, or requests for future digital guides.

  • General inquiries about NOVAR and our mission.

Since our products are digital only, please note that we do not provide:

  • Physical deliveries or shipping services.

  • Phone-based or live chat support at this time.

🌍 Time Zone & Language

Our support team operates primarily in English, and we are based in Europe (CET time zone). If you contact us outside our usual working hours, we will do our best to respond promptly once we are back online.

🛡️ Fair Use & Respect

We kindly ask that all communication remain polite and respectful. We are committed to helping our community with honesty and care, and we appreciate the same courtesy in return.

🤝 Our Commitment to You

At NOVAR, we are dedicated to building a modern, minimalist, and trustworthy experience. That extends beyond our eBooks to the way we interact with you. Whether you are a first-time visitor or a returning customer, your questions and feedback are always welcome.

We are here to ensure that your experience with NOVAR is smooth, reliable, and inspiring — from the moment you land on our website to the instant you open your digital download.